Our product offers two authentication capabilities: email and password based, or Google federated identity provider. The authentication service is managed by the Auth0 service.
The email and password based authentication let users authenticate with their email addresses and passwords. The password is always hashed before being stored in our database, so that we never have access to our user’s passwords.
Our integration with the Google federated identity provider let users authenticate with a Google Account or a Gmail address. This authentication method relies on the OAuth 2.0 industry standard. We never have access to our users' Google Account or Gmail passwords.
Access to Systems and Hosting
We have built and host our systems on the Google Cloud Platform, and therefore enjoy Google Cloud Platform ToS as well as Security and Confidentiality
All interaction between your browser and our application occurs over a secure HTTPS connection. All web reports and account management activities are likewise performed over a secure HTTPS connection
We use the Android Management API to connect with the Android devices of your fleet.
We use the Android Device Provisioning Partner API to manage Zero Touch devices assigned by a Zero Touch reseller.
We use the Managed Google Play as your managed application store. The security screening application Google Play Protect guarantees a high level security screening of all applications
Technical Support, Incident Response
We monitor our systems permanently. Our team is notified as soon as problems are detected and the issues are immediately investigated.
Whenever a significant downtime happens we notify you via Email and Twitter
Every user has access to our support platform to log support tickets at firstname.lastname@example.org and on our support platform which is provided by the SaaS application www.zendesk.com accessible by all identified users at the url https://wizyemm.zendesk.com/hc/en-us
We provide 24x5 email support to every end user with an average first response time of 6 hours.
Our Enterprise support offering includes Video and Phone support.
Data Access & Confidentiality
Access to user's account and all data associated with that account by WizyEMM employees is limited to an as-needed basis (e.g., to resolve customer issues, support). When such access is required, only personnel with a direct need will access the data, and such access will be limited as much as possible. Breach of this policy by a WizyEMM employee is a serious matter which can lead to contract termination as well as legal action.
When requested, we will destroy a user's account, removing all data associated with that account.
As customers use WizyEMM, our server collects telemetry data about the features being used. We use this data to generate reports, to assist us in debugging and customer service, and to update system status and capacity planning.
We use a leading cloud based payment gateway: Stripe for online sales and credit card payments. We do not see, store and never have access to users’ credit card information.
WizyEMM does not rent, sell, trade or disclose users Personal Information to third parties.